ZN
Zakhele N
1 reviews | Active since Dec 2019
09 Dec 2020, 13:11
No help for fibre line high data usage
I have been trying to get assistance with high data usage on a fibre line since 1 December with no success. No one seems to know what they are doing. I’m beyond frustrated. My line is using on average 100G a day. This is highly abnormal as it’s more than double what I normally use and I haven’t added any new devices or changed my usage patterns.
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Vodacom's replyOfficial
09 Dec 2020, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2020, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team