JS
Joanne S
1 reviews | Active since Oct 2011
08 Oct 2019, 12:59
No help cancelling a contract
Trying to cancel a contract and call centre couldn't help me, said the contract was with telesales and put me through to them. Got through to an incredibly rude lady that said the number is not registered with them either. I have had money taken off for this account for the last few months without realising it and didn't even know I had this contract and now nobody seems to be able to help me cancel it.
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Replies (3)JS
Joanne S's updateReviewer Update
08 Oct 2019, 13:40Issue has been resolved
JS
Joanne S's update08 Oct 2019, 13:40
Reviewer Update
Issue has been resolved
Vodacom's replyOfficial
08 Oct 2019, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Oct 2019, 12:54Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have be in contact with our Cancellation Department and your query is resolved. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have be in contact with our Cancellation Department and your query is resolved. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team
Vodacom's reply21 Oct 2019, 12:54
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have be in contact with our Cancellation Department and your query is resolved. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have be in contact with our Cancellation Department and your query is resolved. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team