MI
Mohamed I

1 reviews | Active since Jan 2012

18 Feb 2019, 10:36

No help, bad attitude and lack of customer-care s****s

Vodacom(4U) at the Zone - Rosebank Mall (shop number NM06, next to Spar). Ignoring customer, rude and very unhelpful. We stood there for over 6 minutes, only one customer was helped by one staff while the rest of the staff ladies were chatting and eating inside the staff room. We called once, twice but not care. Even the one helping another customer didn't even care to call for her colleagues. Only when we were about to leave one lady jumped out of the staff room, but it was too late. It was early morning, Saturday, only one customer inside. No excuse. We went to another Vodacom and we've been helped at no time. This is not the first time this very specific Vodacom4U (@The Zone) is ignoring customers. It looks like something either distracting the staff of not trained enough to do their job properly.

0
Replies (2)
Vodacom
Vodacom's reply18 Feb 2019, 11:54
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
MI
Mohamed I's update18 Feb 2019, 12:51
Reviewer Update
I've received a call from Vodacom and I am very thankful and grateful for the way Vodacom has handled my complaint on HP. Thank you for your care and kind feedback.