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On 1st March 2015, I did an upgraded with Vodacom. The phone arrived 03/03/2015 and was faulty. I reported the fault and the replacement arrived on Fri 13/03/2015. This phone too was faulty and I called on Mon 16/03/2015 to report this, I did not want another Blackberry Z30 as the phones seem to be problematic. I was told that the phone would be collected 5-7 working days and that my upgrade would need to be reset. At 5 days I called and spoke to the team leader, I was told the matter was pending but he would escalate it for me and assured me of the pick up the next day, at 7 days I called, the matter was with the back office and was still pending I was told, left a message and was promised a call back . On 8 days when I called I spoke to the Team Leader, while mentioning that my phone was crucial to my job . Day 10 another team leader Thembiso promised to sort my query out and call me back within 45 mins, which did not happen, I then lost my personality with the agent and finally in the afternoon got a pickup number. The phone was collected 30/03/2015. I was promised 5 days to reset my contract, but to date I have still not been assisted despite the urgency I expressed to them.