GP
Godfrey P

1 reviews | Active since Mar 2009

09 Jan 2017, 10:56

NO HELP AT ALL

<p>THERE'S A SERVICE PROVIDER TAKING MONEY EVERYDAY ON MY VODACOM SIM CARD, I CALLED CALL CENTRE SEVERAL TIMES AND THEY KEEP SAYING THE SERVICE HAS BEEN STOPPED BUT I STILL LOOSE AIRTIME. ITS FUNNY VODACOM IS FAILING TO STOP SUCH SERVICES AND ALLOWS THEM TO KEEP *****ING FROM CUSTOMERS!!! SHOULDN'T YO PROTECT YOUR CUSTOMERS? THIS IS SO FRUSTRATING!!! EACH MONTH I LOSE OVER R200 OF MY AIRTIME</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Jan 2017, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Jan 2017, 15:03
Official

The reported instance has been reviewed and addressed.

Kindly refer to our detail correspondence surrounding this event and final feedback.

Best regards

Elroy

Best regards,