jZ
joe Z

1 reviews | Active since May 2012

29 Aug 2026, 08:01

NO HELP AT ALL

No help at all, seen that Vodacom will help the sindercits not to list you phone on their network. My phone was ****** on Monday , went to Vodacom at the Glen to ask then to block the phone as it was ****** , had the police case, when getting to the shop the staff were not interested in service the clients , we had as twice if someone was going to help, then we got served, we said we have a contract with Vodacom, and want to blacklist the phone, and get a new sin as we had already got a new phone, the staff told us the have to block the numder, not IMIE numderon the phone, we said why, as we are going use the numder still , the staff got frustrated with as as we were asking why he can't just block the IMIE numder on there network. We left the store as got a friendly, I feel that Vodacom dose not want to block the clients phone as the will use it on their network to get more money. It seen they are working with sindercits.

0
Replies (3)
Vodacom
Vodacom's reply29 Aug 2026, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply02 Sept 2026, 13:41
Official
Dear Customer,
 
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
 
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Sept 2026, 14:24
Official
Dear Customer,
 
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
 
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,
Vodacom Consumer Website Team