No Help at all

Item: Vodacom
Rating: 1
Author: Lieben S

We get charghed for data that we dont use and it is on a closed contract. The router that is on contract with vodacom is not used as we use wifi at home. We get billed R2500 + pm for data that is not used by us. We lodge complaints with vodacom in December and is still waiting for them to resolve the problem. They put us on ITC .

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 Apr 2018, 14:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Apr 2018, 14:57

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Lieben S's updateReviewer Update

13 Apr 2018, 09:50

Still waiting for vodacom

Lieben S's update13 Apr 2018, 09:50

Reviewer Update

Still waiting for vodacom

Vodacom's replyOfficial

18 Apr 2018, 09:51

Dear Estna

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

Best regards,

Vodacom's reply18 Apr 2018, 09:51

Official

Dear Estna

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

Best regards,