NO HELP AT ALL!

MY PHONE WAS BOOKED IT FOR A CRACKED SCREEN AND THEN VODACOM DECIDED THAT THEY ARE GOING TO QUOTE TO HAVE IT FIXED R2985.66 WHICH IS THE PRICE OF A NEW PHONE! THIS LADY KEEPS REPEATING HERSELF AND TELLING ME THAT ANY SCRATCHES ON A PHONE, VOIDS THE WARRANTY WHICH IS SUCH **** BECAUSE ANY PHONE OLDER THAN A YEAR IS BOUND TO HAVE SCRATCHES ON IT! THAT PHONE HAS SCREEN PROTECTORS FRONT AND BACK AND HAS A COVER ON AND THIS IS WHAT I GET TOLD. THESE SONY PHONES COMES WITH A 2YEAR WARRANTY THAT COVERS NOTHING!!! THEY WONT EVEN TRY TO REDUCE THE QUOTE! THE VIDEO ON YOUTUBE SHOWS HOW EASY IT IS TO REPLACE THESE SCREENS SO I AM REALLY WONDERING WHERE THIS OUTRAGEOUS QUOTE IS COMING FROM..... VODACOM DISGUSTS ME AND THERE SERVICE SUCKS EVEN MORE! NEVER WILLING TO ACCOMMODATE THEIR CLIENTS INSTEAD, THEY RIP THEM WITH WITH RIDICULOUS QUOTES.