RS
Rosemarie S
1 reviews | Active since Jul 2023
06 Jul 2023, 10:53
NO HELP - *****
One of my contracts has been “hacked” on the 7th of June 2023. Sim swap was done on the same day. I have phoned immediately and blocked all. Since them my contract has accumalated up to R8500 already and I have been phoning every day. Nothing is done. Contact is blocked every day and the next day it is unblocked. I can physically see how the perpetrator is loading more and more on the contract. I have send emails to ***** every day. Phone vodacom call centre every day and still no feedback on what is done. If my account is blocked or my credit score is harmed in any way I will be taking further action.
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Replies (2)
Vodacom's replyOfficial
06 Jul 2023, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2023, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Rosemarie S's updateReviewer Update
21 Jul 2023, 10:59When am I getting feedback on this? It is almost time to pay my account and I am NOT paying the ***** part! And my other contract cannot be blocked. No feedback whatsoever:(
RS
Rosemarie S's update21 Jul 2023, 10:59
Reviewer Update
When am I getting feedback on this? It is almost time to pay my account and I am NOT paying the ***** part! And my other contract cannot be blocked. No feedback whatsoever:(