No Help

Ive requested my company to transfer the business in my name,we completed the documents and the company sent them to Vodacom on the 1 July to process change of contract. Nothing happend I called a week later to find whats the progress nothing was done..ive been calling for 3 weeks now but nothing is happening. They referred me to voda shop still they couldnt help. Till today the issue has not been resolved. Now I cant even make payment arrangement because call center and voda shops cant help. I dont understand how can this process take 3 weeks to fix. Looks like call centre and voda shop dont know how to deal with this situation.. now am left on the dark. Its really frustrating.