No Help !!!!
I have still received my monthly airtime allocated to me and included in my contract with Vodacom. I placed a call with them regarding the issue and was informed my airtime was loaded and i had used all my airtime in a day. The first consultant i spoke to was absolutely rude regarding the issue, i had questioned what the airtime was used on and was told to hold, i was place on hold for 20 mins before she hung up. I called them again regarding the issue and received a better response and was told that they will log a dispute regarding the error, i have still not received any reference or assistance. This is the 3rd time i have had this problem with Vodacom and i am frustrated. Their customer care is appalling.
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Replies (2)
Vodacom's replyOfficial
03 Sept 2018, 13:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2018, 13:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Sept 2018, 13:57Dear Jaylene
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2018, 13:57
Official
Dear Jaylene
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.
Have a great day further
Vodacom Consumer Website Team
Best regards,