mV
michelle V
1 reviews | Active since May 2012
17 Feb 2018, 12:23
NO HELP
I upgraded my directors cellphone on his behalf in December 2017. The consultant Merrisha Naidoo promised the upgrade and delivery will be processed asap but when I contacted them again for feedback I was told the upgrade was never processed and Merrisha never rep**** to my emails? then Robyn assisted me and promised again that everything will be sorted asap. An Iphone 10 was ordered and my director received an Iphone 8 instead? I contacted Vodacom on 19th of January 2018, Robyn again promised to contact RAM to have the Iphone 8 collected and Iphone 10 delivered however nothing happened. I contacted Vodacom again on 12th of February 2018 and was told Robyn will contact me as they don't see any request for the collection/delivery ?? Robyn contacted me and said she will contact RAM to process the request. I contact Vodacom to followup on the 16th of February 2018 and Mary said she does not see any request made by Robyn!!?? Mary then said she will assist with arranging the collection of the Iphone8 and delivery of the Iphone 10.
PLEASE GET THIS SORTED upgrade phone number is **********
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Feb 2018, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Feb 2018, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Feb 2018, 11:51Dear Michelle,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply20 Feb 2018, 11:51
Official
Dear Michelle,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
mV
michelle V's updateReviewer Update
23 Feb 2018, 10:00Sent all docs same day it was requested and have not received feedback or response as yet!
mV
michelle V's update23 Feb 2018, 10:00
Reviewer Update
Sent all docs same day it was requested and have not received feedback or response as yet!
mV
michelle V's updateReviewer Update
02 Mar 2018, 05:48Still no assistance!
mV
michelle V's update02 Mar 2018, 05:48
Reviewer Update
Still no assistance!