KJ
Kim J
1 reviews | Active since Sept 2017
20 Sept 2017, 16:07
No Help
I changed by banking details with vodacom and they debited off the wrong account despite being provided all the clear details and having instructed them to devit off my FNB account NOT by standran bank account. Now they say my account is in arrears because they debited off the wrong account AND they promised me over the phone to refund me the feels for the amount bouncing and still have not.
Now im not allowed to take another contract with them because of issues they have caused! Even though i pay perfectly and and RED customer.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Sept 2017, 17:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2017, 17:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Sept 2017, 10:37Dear Kim,
As discussed feedback has been provided.
Regards,
Cassandra
Best regards,
Vodacom's reply27 Sept 2017, 10:37
Official
Dear Kim,
As discussed feedback has been provided.
Regards,
Cassandra
Best regards,