RS
Richard S
1 reviews | Active since Apr 2013
07 Sept 2017, 12:38
No help
When I took out my contract with Vodacom last year in June I was told that I have a warranty on the screen by the salesman. On 6 Sept I took my Huawei contract phone to get the cracked screen repaired, and was told there is no such thing. So now who's to blame. I was told that my phone will be repaired through the insurance. Now this morning I was told that the insurance was only for a year!!!! Really Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Sept 2017, 13:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2017, 13:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Sept 2017, 10:53Dear Richard,
Thank you for taking my call.
As discussed, your query has been addressed.
I do apologise for any inconvenience caused.
Regards,
UW
Best regards,
Vodacom's reply11 Sept 2017, 10:53
Official
Dear Richard,
Thank you for taking my call.
As discussed, your query has been addressed.
I do apologise for any inconvenience caused.
Regards,
UW
Best regards,