No help

On 6 Sept I took my Huawei contract phone to get the cracked screen repaired. Got literally no help from the Staff. They did not even bother to check if it was still under warranty. When I informed them that on the time I took the contract I was told by the agent that it has a long warranty on the screen, I was told that they a franchise. Vodacom is vodacom. I do not see what a franchise has got to do with the issue. This is not the first time that I have a problem in this store. It seems to me when a brand becomes to big they forget who put them there. Vodacom I am done with you. Never in my life again. I will also tell all my friends and colleagues about your poor service. You are never bigger than your customers. Remember what happened to Spur.