No help

It is now 6 months oe more and i still have had no compensation for the loss of my faulty Sony Z3 . Vodacom sent a courier company to collect the faulty device for the third time and now claim that they did not recieve the device . I have the picking slip to prove they collected it. Someone please give me the directors number so i can phone him myself. This has caused me great inconvenience and loss of income. And i had to buy a new phone after a long wait trusting Vodacom i have been a loyal customer since they opened their doors now im just a number in a que that has to wait.