No headlines with this company

So...after my complaints Voda decided to test the signal at my residence. They got back to me admitting that the signal is ****. So i asked to be released from my contracts. So they forwarded this request to the relevant people at their company. Even gave me a reference number. Will get back to me in a couple of days. So......almost a month now. Apparently not only the signal at this company that is disfunctional.