No happy!!!

I am not happy yet again with this service i am getting from your company, there is a reason why we choose dates for debit orders to go through as we have planned for our financial. Now no one can explain to me as to why my debit order didn't go through as we have agreed, i am given maybe our systems was acting up. Like really? Thats the *** i get and now i must make a plan to get this money in the middle of the month or else my line will be suspended before the 11th ...i find this unacceptable and i am really not happy with this