1 reviews | Active since Apr 2018
No guard for consumer.
On 15 March 2018 I bought a Body glove tempered glass screen guard from Vodacom shop Eastgate. That same evening it came loose. It did not stick to the cell phone screen. The next day 16 March I exchanged it for another at the same shop. This one lasted until 6 April 2018 and I noticed spots on the glass that could not be removed. I discovered that the screenguard was loose. I tried to Return it on 8 April 2018. (3 weeks later.) I was even prepard to pay in extra for another product.Management of the Vodacom shop refused because they and their system did not allow a second exchange. The consumer protection act allows for exchanges up to 6 month's later. Now I have a useless screenguard. No thanks to Voda shop Eastgate.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Jerry
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised our record reflects that you've been into the store and a credit was issued for you to purchase something else.
We trust all is in order now.
Have a pleasant day further!
Regards,
RJ
Best regards,
Dear Jerry
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised our record reflects that you've been into the store and a credit was issued for you to purchase something else.
We trust all is in order now.
Have a pleasant day further!
Regards,
RJ
Best regards,
