CD
Carla D
1 reviews | Active since Sept 2016
29 Nov 2018, 12:12
NO FURTHER CONTACT
Good day,
I submitted a complaint on Monday. I got a call back and that is it. Never heard from Vodacom again. There I no way I can get in contact with the person that contacted me as I don't have any of their details. THIS IS TERRIBLE SERVICE. I need to sort out my problem with the contract. It is nearly end of the month and nothing has been done.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Nov 2018, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2018, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Dec 2018, 11:34Dear Carla,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by our Retentions team. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by our Retentions team. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)
Vodacom's reply07 Dec 2018, 11:34
Official
Dear Carla,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by our Retentions team. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by our Retentions team. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)