No Free Screen Repair
<p>I pre-ordered my Samsung S6 edge in March 2015. I received the phone in April 2015. When I took out the contract it was a pre-order special that included the wireless charger and 1 x free screen repair. Nowhere was it mentioned or was I ever informed that the free screen repair is only valid for 1 year. I took out a 24 month contract and expect that any warranty related issues should be for the same amount of months. Why should me, the client, that paid my account for 22 months on time now carry the cost because I protected my devise for 22 months but the person that breaks his phone in month 11 get the advantage of a free screen repair. Please explain how that is fair</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
