No "free next day delivery" on upgrade as stated

So, I'm due for an upgrade, and thought I'd do it online because of the "free next day delivery". I completed the application last week Friday, and a week later I've only received a call on Monday to ask if I'm a new customer of if I'm upgrading (btw, how can you not check this before calling me??), and when I told the lady I'm upgrading, she just told me someone else will call me. Now, a week later, I'm still sitting with nothing. So much for the free next day delivery...