1 reviews | Active since Jan 2017

09 Jan 2017, 19:22

NO FREE MINUTES ON TALK 500

<p>I have a talk 500 contract. Apparently Vodacom stopped selling this package. Without hontifying me they bill me for my minutes.</p> <p> </p> <p>This is shamefull!!!!!</p> <p> </p> <p>I have logged previous calls and received no feedback.</p> <p> </p> <p>Today i received two reference numbers on my mobile and within minutes it was closed without contacting me.</p> <p>Be aware when dealing with your operator. They change their packages without notifying you.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply10 Jan 2017, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team