No Follow-up or Feedback AGAIN

<p>I previously posted a complaint about not receiving feedback from Vodacom on Friday 29/07/2016. And to my surprise, I received a very speedy response from Vodacom on that same day and I was promised that the query had now been sorted. </p> <p> </p> <p>The consultant who assisted me "Casandra" – confirmed that the refund will be paid back into my banking account by Monday 01/08 or Tuesday 02/08/2016 for the latest.</p> <p> </p> <p>It has now been 7 DAYS since that telephonic conversation and no money has been paid back to my account.</p> <p> </p> <p>Vodacom, what type of training are you giving to your staff? Do they not know your policies and procedures when it comes to refunds? Do they not sort out queries and finalise it by following up to make sure that it actually has been sorted. Is this the type of service you offer to clients?</p> <p> </p> <p>I am not satisfied with this service I am receiving from your company. I also do not think that you are treating me fairly as your client.</p> <p> </p> <p>Would somebody please contact me about this query – URGENTLY</p>