AP
Andre P
1 reviews | Active since Jun 2010
07 Sept 2020, 11:28
NO FOLLOW UP ON HELLO PETER REVIEW
Got a response on my Hello Peter Review that a consultant of Vodacom will contact us regarding cancellation contract S Viljoen cel number ***. Three consultants have said they will cancel since 29 July, and nothing happened. The respose on Hello Peter was 3 September, it is now 7 September and no-one has contacted us in this regard.
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Replies (3)
Vodacom's replyOfficial
07 Sept 2020, 11:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2020, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AP
Andre P's updateReviewer Update
07 Sept 2020, 12:39I presume the response is computer generated, as it is exactly the same as the previous one.
Just a pity no one seems to follow up and resolve the matter
Just a pity no one seems to follow up and resolve the matter
AP
Andre P's update07 Sept 2020, 12:39
Reviewer Update
I presume the response is computer generated, as it is exactly the same as the previous one.
Just a pity no one seems to follow up and resolve the matter
Just a pity no one seems to follow up and resolve the matter
AP
Andre P's updateReviewer Update
14 Sept 2020, 13:39Was phoned on 10 September, Problem of your people not doing their job not solved.
Mr Viljoen is 91 and has Altzheimer disease. His daughter was with him on 29 July when cancellation was requested. It was with great difficulty that she got him to personally read and confirm his details to Michael . The first thing the consultant wanted on Thursday was for mr Viljoen to personally confirm his details. He lives in old age home and is not reachable any time. Please escalate this problem to a supervisor that has the authority to make an informed decision and cancel the contract. We do not want to be called by another consultant, we just want confirmation that contract is cancelled. The next discussion we have will be in Court and we will be holding Vodacom responsible for all legal costs
Mr Viljoen is 91 and has Altzheimer disease. His daughter was with him on 29 July when cancellation was requested. It was with great difficulty that she got him to personally read and confirm his details to Michael . The first thing the consultant wanted on Thursday was for mr Viljoen to personally confirm his details. He lives in old age home and is not reachable any time. Please escalate this problem to a supervisor that has the authority to make an informed decision and cancel the contract. We do not want to be called by another consultant, we just want confirmation that contract is cancelled. The next discussion we have will be in Court and we will be holding Vodacom responsible for all legal costs
AP
Andre P's update14 Sept 2020, 13:39
Reviewer Update
Was phoned on 10 September, Problem of your people not doing their job not solved.
Mr Viljoen is 91 and has Altzheimer disease. His daughter was with him on 29 July when cancellation was requested. It was with great difficulty that she got him to personally read and confirm his details to Michael . The first thing the consultant wanted on Thursday was for mr Viljoen to personally confirm his details. He lives in old age home and is not reachable any time. Please escalate this problem to a supervisor that has the authority to make an informed decision and cancel the contract. We do not want to be called by another consultant, we just want confirmation that contract is cancelled. The next discussion we have will be in Court and we will be holding Vodacom responsible for all legal costs
Mr Viljoen is 91 and has Altzheimer disease. His daughter was with him on 29 July when cancellation was requested. It was with great difficulty that she got him to personally read and confirm his details to Michael . The first thing the consultant wanted on Thursday was for mr Viljoen to personally confirm his details. He lives in old age home and is not reachable any time. Please escalate this problem to a supervisor that has the authority to make an informed decision and cancel the contract. We do not want to be called by another consultant, we just want confirmation that contract is cancelled. The next discussion we have will be in Court and we will be holding Vodacom responsible for all legal costs