No follow up on customers

Item: Vodacom
Rating: 1
Author: Sara M

I made a complaint and one consultant called but unfortunately I missed both calls and I'm struggling to be assisted as I call the customer centre, Dwain or someone called but they haven't contacted again,please can they call me back and still at the shop they are telling to top up money on my excess fee

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Replies (1)

Vodacom's replyOfficial

27 Aug 2021, 11:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply27 Aug 2021, 11:19

Official