1 reviews | Active since Sept 2015
No follow-up on complaint
<p>I went through the tedious process of calling their call centre. After being simply being dropped several times I finally managed to get a reference number. I never received any follow-up on that reference. Don't know what to do: Ref 1- ********** ********** .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom did phone me back. Thank you to Alex and Cassandra for your professional service. However, Vodacom could not resolve my current issue in terms of signal quality in Northcliff area before late 2017, so I guess I'll have to start looking at alternatives...
Vodacom did phone me back. Thank you to Alex and Cassandra for your professional service. However, Vodacom could not resolve my current issue in terms of signal quality in Northcliff area before late 2017, so I guess I'll have to start looking at alternatives...