aA
agunnion A

1 reviews | Active since Nov 2016

22 Nov 2016, 13:05

No follow up... No phone.... No service... No Patience left...

<p>I bought a Mobiwire Vodacom phone from CNA Sea Point on the 12th of August and not even three weeks later had to return it as the phone would not charge. Vodacom in Green Point were very rude when i took it in to them as it was a cheap phone so i returned it to CNA where Ms Isaacs was as sweet as always and very helpful and the phone was sent to Vodacom to be repaired (note this phone was not even three weeks old!!!). The phone was returned a couple of weeks later with no explanation as to what the problem had been. On the 18th of October it was returned to CNA again with the same issue of not charging. Now over a month later CNA can not tell me when i will have it back nor has anybody from either CNA or Vodacom comtacted me with a reaon for the delay or expected date of its return. So a Phone i bought over three months ago and only had the pleasure of using for barely over a month is lost in transit or missing.</p> <p> </p> <p>I feel that a phone that was brand new and has had so many issues already should have just been replaced straight away. YET!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2016, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

aA
agunnion A's update02 Dec 2016, 18:08
Reviewer Update

And still i await a response at ********** All i get is calls at 06h28 or on sunday morning...

I have rewquested more than once for communication via the above mentioned e-mail yet still nothing !!!