1 reviews | Active since Feb 2017

27 Feb 2017, 09:09

No follow up from Vodacom

<p>Hi,</p> <p> </p> <p>I wrote a complaint on here on the 22nd of February, your department said a consultant will call me. No-one ever did.</p> <p> </p> <p>You delivered my phone 6 days late, your consultants were less than helpful. On your online shop you state explicitly Free Next Day Delivery and your terms and conditions state that if this is unsuccessful your will grant a month's free subscription. Considering all the broken promises and useless service, this would be the least you can do. I'm very disappointed and will be looking to switch networks.</p> <p> </p> <p>Regards,</p> <p>Matthew Argall</p>

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Replies (1)
Vodacom
Vodacom's reply27 Feb 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team