No Follow up despite numerous requests.

In a dispute regarding the blogging of one of my phone lines due to hitting a data softcap on a device that was turned off for the 1st 3 days of the month has me livid. On requesting the bill to be squashed, back-office data support (Ricardo) requested an affidavit from me stating I do not own a Vodafone device and also telling me that there is a number linked to my profile which I have never heard of, or seen on an invoice and cannot see linked under \my numbers"on Vodacom's website. On telling him that the account was **********ly run up"