NO FOLLOW UP AND SOLUTION SINCE LAST COMPLAINT

I AM VERY UPSET AND DISAPPOINTED THAT EVEN THOUGH I CAME ON TO HELLO PETER PREVIOUSLY, I RECEIVED 1 FOLLOW UP AND THEN AFTER THAT, IT DIED OFF. MY DEMANDS WERE NOT MET AND NEITHER DID I GET A RESPONSE ABOUT A PLAN OF ACTION OR HOW MY COMPLAINT WOULD BE RESOLVED.<br> <br> FURTHER MORE, I FORGOT TO MENTION PREVIOUSLY THAT VODACOM SALES CONSULTANTS INFORM CLIENTS THAT WHEN A NEW PHONE IS COLLECTED, ALL INFORMATION AND PHONE BOOK DETAILS ESPECIALLY WILL BE TRANSFERRED ONTO THE NEW DEVICE AT NO CHARGE - THIS WAS NOT DONE FOR ME OR MY HUSBAND WHEN WE COLLECTED OUR PHONES AND AS A RESULT, WE HAVE LOST IMPORTANT CONTACT DETAILS AND CLIENTS NUMBERS AS WELL AS IMPORTANT MESSAGES BECAUSE OF THE POOR SERVICE FROM THE BROOKSIDE MALL BRANCH