1 reviews | Active since Mar 2010
NO follow up.
<p>I purchased a Samsung J 1 Mini For R 1499 with R 500 free airtime from Vodacom shop the Glen on the 14 January 2017 from Zodwa. I spoke to one of the managers Ketiwe or Fortune asking them if I can transfer the R 500 airtime to my personal number, which they said it cannot be done. At no time whatsoever was I informed as how to redeem the R 500. I had to call on the 15 January and spoke to Tapiso requesting for the customer selection confirmation to be filled in for insurance purposes as this was not done and most of the details was blank.</p> <p>I called again on the 21 January and spoke to fortune requesting two things. one the completed customer selection form whih was still not done and secondly how to redeem the R500. She told me to sms NEW to 31118 and if that doesnt work to send her an email which I duely did on the 22 January 2017.</p> <p>Up to today (28 January) I did not get a response.</p> <p>Give me a list of steps as how to redeem the R 500.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
The matter has been escalated to the Regional Office for further investigation and feedback. Updates will be provided.
Kind regards
Vodacom Consumer Website Team
Dear Client
The matter has been escalated to the Regional Office for further investigation and feedback. Updates will be provided.
Kind regards
Vodacom Consumer Website Team
Dear Client
The matter has been escalated to the Regional Office for further investigation and feedback. Updates will be provided.
Kind regards
Vodacom Consumer Website Team
Dear Client
The matter has been escalated to the Regional Office for further investigation and feedback. Updates will be provided.
Kind regards
Vodacom Consumer Website Team
Dear Client
We loaded the airtime on your number. Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Dear Client
We loaded the airtime on your number. Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
