PB
Pieter B
1 reviews | Active since Oct 2019
14 Oct 2020, 13:22
No follow through
Dear Vodacom, you are quick to reply to my HelloPeter review, but still nothing have been physically done to rectify my issue. I received 1 mail from someone asking for information, this was supp**** same day, and now after 2 reminders and almost a week later no feedback.
I was a very happy client, but my experience is taking a turn.
As in a previous post I've requested my line to be cancelled and now require confirmation. Please supply the confirmation.
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Replies (2)
Vodacom's replyOfficial
14 Oct 2020, 13:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2020, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Pieter B's updateReviewer Update
22 Oct 2020, 16:09more than a week, and still no resolution. I don't live in South Africa any longer, please reach out to me via e-mail
PB
Pieter B's update22 Oct 2020, 16:09
Reviewer Update
more than a week, and still no resolution. I don't live in South Africa any longer, please reach out to me via e-mail