No follow through and empty promises

Shocking service on the part of Vodacom. I have been a customer for years and never been late paying. When I purchased a phone for my son I was promised 2 free screen repairs. When his screen did need repair they refused. No real client service. Colleen who was suppose to call me back never did and asked a very junior person to return the call. They made no attempt to get the records from the branch just refused. I think the person who sold us the phone misrepresented what he said and this is why I now have no recourse. I did not check whether this was stated in the contract, my fault.<br> <br> I now have to pay R53 to get the unrepaired phone and still have to continue paying for the rest of the contract.<br> <br> Horrible service and clearly no regard for the client. I get this very powerless feeling of a big organisation that have not time for the client. Will definitely never go to Vodacom again