1 reviews | Active since May 2014
No follow through
<p>I upgraded my phone in August and requested a 100MB monthly data bundle to be removed. I had previously added it in error. I signed the contract and was informed it would be removed - it was crossed out in the contract. I then went into the store to collect my upgrade and was assured that the 100MB data bundle would be removed and not added to my invoice - this was in August. It is now November and the 100MB data bundle is still being invoiced. This was the Vodacom Blue Route store. </p> <p> </p> <p>I want the 100MB data reversed for August, September, October and November.</p> <p> </p> <p>When I signed the contract I received 5GB free data which I still have and therefore dont need a small data bundle.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
