JA
Julian A

1 reviews | Active since May 2014

02 Nov 2016, 08:59

No follow through

<p>I upgraded my phone in August and requested a 100MB monthly data bundle to be removed. I had previously added it in error. I signed the contract and was informed it would be removed - it was crossed out in the contract. I then went into the store to collect my upgrade and was assured that the 100MB data bundle would be removed and not added to my invoice - this was in August. It is now November and the 100MB data bundle is still being invoiced. This was the Vodacom Blue Route store. </p> <p> </p> <p>I want the 100MB data reversed for August, September, October and November.</p> <p> </p> <p>When I signed the contract I received 5GB free data which I still have and therefore dont need a small data bundle.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2016, 09:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team