MN
Munei N
1 reviews | Active since Jun 2021
15 Jun 2021, 13:15
No fibre/wifi connection
On Friday the 11th of June 2021 our fibre/wifi connectivity was down. i called vodacom the following day and they indicated that it will be solved with 24-48 hours. till to date we dont have fibre/wifi. we run a smallonline business and we have been offline. when we call we get a story about dispatching a technician and escalations. we are paying for an uncapped fibre service and we have been offline since 11th and today is the 15th of June 2021. this Vodacom company is pathetic, we should have used a local ISP that has faster service turnaround. you guys are a failure, if could rate 0 i would have given you
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Vodacom's replyOfficial
15 Jun 2021, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Munei N's updateReviewer Update
15 Jun 2021, 15:29I have been calling the consultants and nothing is working. i have called so many times and now you tell me to wait for a call?
MN
Munei N's update15 Jun 2021, 15:29
Reviewer Update
I have been calling the consultants and nothing is working. i have called so many times and now you tell me to wait for a call?