No Fibre - Vodacom does not care

My fiber line has been down for 2 days - no communication, no assistance and still "a technician will contact you within 24 hours". It has been 48hours since my first report and no assistance. Reporting only allows them to "log a request" but no other way to get assistance. NONE!! As emails to the preferred complaints email address *** does not get answered only bot replying stating service request is still open.