FV
Fatima V
1 reviews | Active since Nov 2019
25 Nov 2019, 10:57
NO FIBRE TO BE HAD
The "next" chapter as I have complained a short while ago same incident. Vodacom contracts out Vumatel to do our splicing unfortunately after waiting for over a month we were told today again the reason nothing still does not work is because the splicing HAS to be redone. The connection is too slow hence cannot work. Unfortunately it takes a whole village to do this job ie, Vodacom, Vumatel and another contractor for box i(nside the house). So easy for everyone to blame each other and nothing gets resolved. Spoke to a neighbour and says same experience its "a circus"...........
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Vodacom's replyOfficial
25 Nov 2019, 12:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply25 Nov 2019, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Dec 2019, 09:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Dec 2019, 09:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team