No fibre, terrible service

This is the second time Im forced to ask some kind of feedback regarding my fibre that has been off since 29/11… ive spoken to numerous agents being promised that our request is constantly being escalated for vumatel agents to attend to our fibre box ,or just set an appointment to fix what’s wrong but nothing ever came of it .

Today after a week of asking for this to be sorted I am now advised that it’s an area outage and agents are working on it …. For 7 days and why? Then what about the VUMATEL agents that need to come fix what vodacom initially said is a fault with the box and it’s not an area problem?

Lack of feedback and when they do give feedback it’s all lies because no 2 people at vodacom are giving 1 story to what the actual problem is ?

Urgently need this fixed … my experiences with vodacom fibre are absolutely terrible every single time