No Fibre since 27 November 2018

I have been without Fibre since 27 Nov 2018. I have contacted them on so many occasions, I probably know nearly every Call Centre Consultant that works there. I have spent so much valuable time, too many hours on the phone and hundreds of Rands for data while I've had no connectivity. I have also obviously been billed and paid for a service that I've had no access to for weeks. I am still sitting with an unresolved matter, after weeks full of frustration. After giving an ultimatum of resolving this issue within 24 hours, yesterday at 2:15pm via email, I am still waiting for some efficient Customer Care. It is now 3:20pm and nobody from Vodacom have had the decency to resolve the matter or communicate any updates from last point of communication. This has created a huge loss of income and additional expense to all reliant on the connection. I am at my witts end with this and am unsure how to get this matter resolved. It is VERY URGENT. Help is required! What to do???!!!????