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Yashdip L

1 reviews | Active since May 2014

06 Sept 2022, 19:44

No Fibre Service for 26 Days and Counting...

I am lost for words on how I have been treated since 11 August 2022. I am a customer/consumer. I pay for your service and have been without fibre for almost 4 weeks. You took my money, I want it back!!!!!!!!!! You provided NO SERVICE. Your silence is evident, while another debit order goes through to you.

Vodacom says its Metrobure, Metrofibre says its Vodacom. AGAIN, Vodacom came out and said its Metrobire, Metrofibre came to the box (Not my home) and said the line is working and there is flow (Phone Vodacom). ...WHAT FLOW?? Obviously to another unit..NOT MINE.

There is a funny thing on the automated email that states I will get a call within 24 hours ...HAHAHAHA, who's watch is being used???

I now need to cancel my account and get my money back. Vodacom has not provided me with assistance other than the regular "Switch it off and on again... and its not us, its Metrofibre". Fight my battle or admit defeat as a POOR service provider. Maybe its time to move all 3 lines to other service providers.

I would like to warn others trying to find Fibre Service providers to skip Vodacom and Metrofibre after reading my terrible experience.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2022, 08:00
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
YL
Yashdip L's update10 Sept 2022, 13:16
Reviewer Update
The Vodacom Hello Peter response team finally called me on Thursday evening (8 Sept). Same ol' promises..."Will escalate and mark as urgent...apologies on behalf of Vodacom". This doesn't help me... still no service. The agent also said I will get my money back after a claim is logged. I am hopeful that it will transpire soon as I have to look for an alternative now. Vodacom have failed to treat my case as urgent. I am tempted to cancel my other two lines as well. Cheap talk doesn't compensate for the thousands spent in airtime for data.