NO FIBRE SERVICE

My internet service has not been functioning correctly since 10 February 2026. I have logged a Service Request and have been calling daily for updates, however there has been no meaningful feedback from your back office or technical department. I am paying for a 200 Mbps fibre line, yet when I run speed tests I am unable to reach more than 3 Mbps. This is completely unacceptable and far below the contracted service level. The lack of urgency and communication from your technical team is extremely disappointing. Being without a properly functioning connection for this length of time is unacceptable. If this matter is not resolved immediately, I will be escalating it further and reviewing my options with alternative service providers. I will also not be recommending Vodacom Fibre to anyone based on this experience.