No Fibre or Signal in Merdale

Called Vodacom three times, eventually received a reference No feedback, no return calls after 2 agents advised they would call me back. Vodacom signal in Meredale, Jhb South has been down since Saturday 11 Feb 2023 @ 10am. It's Tuesday and nothing has been done. No phone signal, No Fibre and you expected to pay the full amount. This needs to be sorted as I am unable to work. If this continues the contract will be cancelled and an alternate provider will be sourced.