DB
Dawie B
1 reviews | Active since Apr 2021
27 Nov 2023, 14:06
No Fibre, no Feedback, No help
My Fibre went down saturday. Its been 10 days. Phoned everyday in hopes of getting feedback on when a technician can come and check what's going on and haven't even gotten a phonecall back. The consultants keep telling me my request has been escalated and they will phone me back with an ETA, and after 10 days still no call back or ETA. I've been escalated so many times I should be in heaven by now.
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Vodacom's replyOfficial
27 Nov 2023, 15:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2023, 15:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team