ND
N D
1 reviews | Active since Jun 2020
27 Jan 2022, 11:18
NO FIBRE LINE, NO TECHINICANS,BAD SERVICE FROM VODACOM
My fibre line has been down for more than 48 hours. Today a call center agent told me that the technician will only be able to attend to the fault in February sometime. So disappointed with the service from Vodacom Fibre. Will not be renewing my fibre contract with them,as they failed to deliver services as promised. There is no manager to speak or and the customer care division does not reply to emails. Re:SR***
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Replies (2)
Vodacom's replyOfficial
27 Jan 2022, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Jan 2022, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ND
N D's updateReviewer Update
27 Jan 2022, 17:41I received a call from a consultant who relays the same message as a call centre agent. I have to wait for a techinican to deal with my fault in February. He was of no help and maybe his function at Vodacom is just toforward messages around.He adds no value to consumers and cannot assist us.
As per your consultant Nokia is responsible for maintenance and faults. I am contracted to Vodacom and not Nokia.
Due to your pathetic service I would never renew this fibre contract.
Vodacom does not deliver services as promised and you have lost another paying client!!!
As per your consultant Nokia is responsible for maintenance and faults. I am contracted to Vodacom and not Nokia.
Due to your pathetic service I would never renew this fibre contract.
Vodacom does not deliver services as promised and you have lost another paying client!!!
ND
N D's update27 Jan 2022, 17:41
Reviewer Update
I received a call from a consultant who relays the same message as a call centre agent. I have to wait for a techinican to deal with my fault in February. He was of no help and maybe his function at Vodacom is just toforward messages around.He adds no value to consumers and cannot assist us.
As per your consultant Nokia is responsible for maintenance and faults. I am contracted to Vodacom and not Nokia.
Due to your pathetic service I would never renew this fibre contract.
Vodacom does not deliver services as promised and you have lost another paying client!!!
As per your consultant Nokia is responsible for maintenance and faults. I am contracted to Vodacom and not Nokia.
Due to your pathetic service I would never renew this fibre contract.
Vodacom does not deliver services as promised and you have lost another paying client!!!