JP
Jean P
1 reviews | Active since Jul 2014
02 Mar 2022, 14:19
No Fibre internet for 5 days
We've been without fibre internet for 5 days.
When calling we get placed on hold for 30mins.. No escalations happening and no effort is being made to try and resolve this. At this rate it looks like we wont have internet anytime soon with no answers as to what is being done to address this
Ticket Number SR***
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Vodacom's replyOfficial
03 Mar 2022, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team