No fibre internet connection

On the 28 June I reported that the fibre box outside my home was broken. I also reported to vodacom that my internet fibre connection seems to drop during the evening. On the 6 July I reported that my fibre line now has no service. When I called back on the 7 July I was advised that my call was closed as it was a duplicate report. I then had to explain numerous times that my initial report was not the same as the problem I am now experiencing. From the 6 July till current I have no fibre connection. I have called in so many times and still have not received any joy. I also explained that outside my house I can see that anothet service provider is digging up the road to lay their cables. I am so disspointed in vodacom as the turn around time and lack of feedback is appalling. We really on a stable connection as we forced to work from home due to covid. We are still waiting for service