No fibre & intermittent mobile (shocking service!)

Shocking shocking shocking service. Our fibre connectivity went down on Sunday morning. We are now on the 4th day, Wednesday, and the issue is still not resolved. Reported on mid day Sunday and have been calling back everyday for updates of which there has been none. Have been promised call backs from numerous staffs to provide updates and not one has actually called me back! No one is even able to provide an ETA which makes it easier for me to make an alternative arrangement. To make matters worse i use vodacom as my mobile provider which i cant even use as a backup as the data connectivity is intermittent and extremely slow. I was told this is related to the fibre issue as there is an issue at the substation. I had to fork our r240 to purchase a larger data package which i was supposed to use as a backup but this hasn't worked so its cost me money to no avail. As a last ditch effort to get connectivity ive now had to sign up with another competitor to get some data feed at an additional r200 cost. So to put this in a nutshell 4 days with no connectivity which we are still paying for even though there has been no connectivity and an extra r500 cost to make alternatives. It's a pity that your customer service cannot keep promises or provide the simplest of updates. I've been a customer of vodacom for 30 years but sadly i think the time has come to move on to a provider that actually cares to make a difference. Yes i understand issues happen, but then be on the client side and provide updates or at least offer a temporary solution!