No Fibre Installation that was paid for after 7 days

I have paid for Fibre installation from Vodacom Fibre. It has been almost 2 weeks and nobody has called or updated me on what is status of the installation. I called their contact centre and I was promised that the matter is being escalated. To date, nothing has happened. Had I known about such poor service and lack of accountability from the contact centre gentleman who pretended to be assisting, I would have bothered to even choose Vodacom for the fibre service. The website is busy accepting orders for installation but people like myself are not assisted at all. This is shrud way of conducting business for Vodacom. He has not followed up on whether my issue has been resolved and I am left to in the dry up.