Hellopeter
Share Your Experience
BK
Bongiwe K

1 reviews | Active since Sept 2017

27 Sept 2024, 09:43

No fibre installation after promises of sending technicians

Missed fibre installation appointment.

I had to keep following up with them.

Today, no one has gotten back to me. I keep calling them. I spoke to Lee and Nozipho, their manager does not seem to care what happens to clients.

I am so livid!

Do not take up their fibre deals!

0
Replies (4)
Vodacom
Vodacom's reply27 Sept 2024, 12:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

BK
Bongiwe K's update27 Sept 2024, 12:12
Reviewer Update
Someone was supposed to call me with feedback before 11 and it never happened.

I need a technician to come and do the installation today!!!!
I had booked for 26 September at 10 but nobody showed up!
BK
Bongiwe K's update27 Sept 2024, 12:27
Reviewer Update
I spoke to Dezi/Desree Bosman just now, by the way I had to call Vodacom since no one has bothered to call me.

Get a technician to to the installation today!
BK
Bongiwe K's update27 Sept 2024, 14:19
Reviewer Update
Pathetic!